Letter of Complaint: Ask for the money back for Corona canceled flights

Many airlines offer a voucher if your flight is canceled due to Corona. But you are entitled to the money back. Claim your money back with the template below.

You are entitled to the money back if the aircraft is canceled.
Is your flight canceled due to Corona? Then you have the right to get your money back.
The airline may offer you a voucher that you can choose to receive if you can use it for anything.

Don't want a voucher?

If you want the money back instead of a voucher, you can use the letter template below to send your claim for the money back to the airline.

Still not getting the money back?

If you still hear nothing or get your money, you can complain to the authorities of the country of departure. You can also get the bank to refund your payment.

The template below is indicative and can be easily customized to suit your canceled trip. It is your own responsibility to customize the letter. Email the letter (and if necessary by letter). Keep a copy as documentation.

Template:

<your name>
<address>
<postcode and place>
<email>

To

<name>
<address>
<postcode and place>
<place, date>

Reference: <booking number>

Subject: flight cancellation due to the corona virus, refund request

Dear Sir, Madam,

On <date> I was scheduled to fly with <name airline> from <place of departure> to <place of arrival>. This concerned flight <enter the flight number that is on your ticket>. This flight was cancelled by your airline due to the corona virus.

Refusal of voucher

In the event of a flight cancellation due to the corona virus, I was offered a voucher. On <date> I indicated that I don’t want to make use of this offer and requested for a refund of the ticket price. To date I have not received a refund.

Right to refund of ticket price

Pursuant to article 5 of European Regulation (EC) no. 261/2004 I am entitled to a refund of the ticket price in the amount of € < amount your paid for the ticket>.

Refund request

I herewith request you to remit € <enter the total amount> within 30 days to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Refund ticket.

If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will take legal action if necessary.

With kind regards,

<Name and signature>

Attachments:

• Copy of booking confirmation
• Copy of bank payment transaction